Refund and Cancellation Policy

1. Provider details

lumindla.com, LLC — Business Center Gulliver, 1A Sportyvna Square, Kyiv, 01001, Ukraine. EDRPOU code: 32880819. Email: contact@lumindla.com. Phone: +380 958 816 2920. Managing Director: Thomas Novak.

Our courses are non-formal professional training. We are not a state-accredited educational institution and issue no state-recognised qualification.

2. Cancellation by the student

• More than 7 days before the start — full refund.
• 2–7 days before the start — 50% refund.
• Less than 48 hours before the start — no refund.
• You may transfer your place to another person free of charge until 24 hours before the start.

3. Rescheduling

One free reschedule is available with at least 72 hours' notice, subject to seat availability. Later requests are handled for an administrative fee of UAH 500.

4. No-show

If you do not attend and give no notice, the course is treated as delivered and no refund is due. Materials already issued remain yours.

5. Refunds and mandatory deductions

Approved refunds are returned to the original payment method within 10 business days. Non-refundable items: the payment processing fee (2% of the amount paid) and the cost of materials or certificates already produced and handed over. Bank commissions are outside our control.

6. How to request a refund or change

Email contact@lumindla.com with your full name, order number, course date and reason. We confirm receipt within 3 business days.

7. Consumer complaints

Send complaints to contact@lumindla.com or call +380 958 816 2920. We review them within 14 days. Unresolved disputes may be referred to the courts of Ukraine.